At herbociel®, your skin’s happiness and your satisfaction are our top priorities. We are confident in the quality of our formulations and want you to try our products with total peace of mind.
OUR 30-DAY SATISFACTION GUARANTEE
We offer a 30-Day Satisfaction Guarantee on your first order.
If you try our Skincare Oil 3.0 for up to 30 days from the date of delivery and are not completely satisfied with the results, you are eligible for a refund of the purchase price.
Key Conditions: The guarantee applies to items purchased within 30 days of delivery. To prevent abuse, this offer is valid once per customer / household and applies to your first bottle/order. Products purchased more than 30 days after delivery are non-refundable.
HOW TO INITIATE A RETURN & REFUND
To start a return, please follow these simple steps: Contact our Customer Care team at customer@herbociel.com with your Order Number and the reason for your return.
Our team will review your request within 1 to 2 business days and provide you with return instructions and the return shipping address. Pack the item securely and ship it back to our US warehouse.
Please note: Customers are responsible for the return shipping costs. We strongly recommend using a trackable shipping service, as we cannot issue a refund for items lost in transit.
REFUND PROCESSING TIME
Once your return is received and inspected at our warehouse (or your refund is approved by our team):
We will initiate your refund within 3 to 5 business days. Refunds are issued back to your original method of payment (Credit Card, Apple Pay, PayPal, etc.).
Depending on your financial institution, it typically takes 5 to 10 business days for the credit to appear on your bank statement.Please Note Exceptions to Eligible Refunds:
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order upon arrival. If your package arrives damaged, defective, or if you received the wrong item, please email us immediately at customer@herbociel.com with: A photo of the damaged/incorrect item. A photo of the shipping box/label. We will immediately ship a free replacement or issue a full refund at no extra cost to you.
EXCEPTIONS & LIMITATIONS
Sale / Special Offers: Products bought under promotional offers (such as our First-Order Discovery Offer) are refunded at the actual price paid at checkout. Excessive Returns: We reserve the right to decline refunds if we detect fraudulent activity or excessive return abuse.
CONTACT US
For any questions regarding returns and refunds, please reach out to: Email:customer@herbociel.com
